Ana is creative, social, persuasive, energetic, and focused. She always has the best in mind for her clients, and her attention is always where it needs to be. Ana has the best in mind for the clients and for Engage fi. Ana is a passionate and knowledgeable professional with a can-do attitude who is always willing to help others.

Ana is a Director of Relationship Management, and she works hands-on with banks and credit unions guiding them through Renewals, Evaluations, and Re-negotiations in Credit/Debit, Online Banking, Brand, Core, Rewards/Loyalty, and Startups.

Her credit union journey began in 1999 as a Bi-Lingual Contact Center Representative at PSCU and later progressed into product development and project management. In 2008, she moved to Grow Financial, where she spent over seven years in project management and product ownership across Credit, Debit, ATM, Online Banking, Symitar Core, Bill Pay, and Lending.

At Engage fi, Ana focuses on the continual improvement of our processes and content to streamline how we deliver value. She values building strong relationships and maintaining a good rapport with clients and vendors to ensure everyone’s satisfaction.

Ana’s Fun Facts

Favorite All-Time Song: “Dream On” – Aerosmith

Favorite Cities: Manhattan and Maui

Trait that best describes me (in one word): Driven

Dream Job (besides the one I have now): Real estate investor buying fixer-uppers, fixing and flipping them

Favorite Movies: Me Myself and Irene and Tangled

Ana’s Expertise

Strategy
Credit
Debit
Brand
Online
Mobile
Bill Pay