Director of Relationship Management
Ana is a passionate and knowledgeable professional with a can-do attitude who is always willing to help others. It’s great to see how family-oriented Ana is with her daughter and hearing her speak Spanish on the phone with her mom. She is known around the office as the “Girl Scout Cookie Queen” because every year we single-handedly help her daughter make her quota.
Ana is a Director of Relationship Management, and she works hands-on with banks and credit unions guiding them through Renewals, Evaluations, and Re-negotiations in Credit/Debit, Online Banking, Brand, Core, Rewards/Loyalty, and Startups.
Her credit union journey began in 1999 as a Bi-Lingual Contact Center Representative at PSCU and later progressed into product development and project management. In 2008, she moved to Grow Financial, where she spent over seven years in project management and product ownership across Credit, Debit, ATM, Online Banking, Symitar Core, Bill Pay, and Lending.
At Engage fi, Ana focuses on the continual improvement of our processes and content to streamline how we deliver value. She values building strong relationships and maintaining a good rapport with clients and vendors to ensure everyone’s satisfaction.
Ana’s Fun Facts
Favorite All-Time Song: “Dream On” – Aerosmith
Favorite Cities: Manhattan and Maui
Trait that best describes me (in one word): Driven
Dream Job (besides the one I have now): Real estate investor buying fixer-uppers, fixing and flipping them
Favorite Movies: Me Myself and Irene and Tangled